1. Return Eligibility
Customers may request a return within seven (7) days from the date of delivery if the product is damaged, defective, incorrect, or incomplete.
Customer Care
Refund & Return Policy
This Refund & Return Policy applies to all purchases made from Aline Mart through its website and mobile platforms.
Last updated: January 2, 2026
Before You Request a Return
Please keep your invoice or order ID ready, and make sure the product is in its original condition and packaging where applicable.
2. Non-Returnable Items
Certain items such as perishable goods, hygiene products, intimate items, and customized products are non-returnable unless defective.
3. Return Process
Customers must initiate a return request through Customer Support and provide proof of purchase. Products must be returned in original condition and packaging.
4. Inspection
All returned products are subject to inspection. Aline Mart reserves the right to approve or reject any return request.
5. Refund Timeline
Approved refunds will be processed within fourteen (14) working days after inspection approval.
6. Refund Method
- Digital Payments (bKash, Nagad, cards, bank transfer): refunds will be processed to the original payment method.
- Cash on Delivery (COD): refunds will be issued via bank transfer or mobile financial services upon receiving customer details.
7. Refund Deductions
Delivery charges, return fees, discounts, or promotional benefits are non-refundable unless otherwise required by law.
8. Seller Warranty
Issues beyond the return period are subject to seller or manufacturer warranty.
9. Legal Compliance
This policy complies with the Bangladesh Consumer Rights Protection Act, 2009.
Support
Need Help With a Return?
Our support team can help you review eligibility, submit proof of purchase, and understand the refund timeline.
Contact Support