Trust & Transparency

Privacy Policy

Our approach to privacy is part of a wider promise: protect customer data, support fair marketplace behavior, and build a platform rooted in trust.

Last updated: January 2, 2026

User trust policy

Privacy notice

We collect only the information needed to operate responsibly, deliver service reliably, and protect the marketplace from misuse.

1. Buyer protection

Authenticity comes first. Products that are proven counterfeit or materially misrepresented are eligible for refund or replacement review.
Eligible returns may be requested within the published return window, provided the item remains unused, undamaged, and in its original packaging.
Payments are processed through verified channels, and sensitive financial data is not stored beyond what is necessary to complete transactions securely.
When delivery issues, damaged goods, or incorrect items are reported, our support team reviews disputes with fairness and urgency.

2. Seller policy

Sellers must meet Aline Mart standards for product quality, packaging, delivery discipline, and customer communication.
Repeated service failures, inaccurate listings, or misuse of platform trust may lead to penalties, suspension, or account removal.
Commission structures and operational expectations are communicated clearly so sellers can operate with confidence and accountability.
We aim to support seller growth through structured standards, operational clarity, and long-term marketplace trust.

3. Zero tolerance for fraud

Aline Mart maintains a strict zero-tolerance position on fake listings, counterfeit products, identity fraud, abusive refund behavior, and manipulation of reviews or ratings.

Accounts involved in fraudulent or deceptive activity may be permanently removed from the platform and may face legal action where applicable.

4. Data privacy

We collect customer information only for legitimate business purposes such as processing orders, providing support, improving service quality, and preventing fraud.

Personal information is handled with care and is not sold to third parties. Data sharing is limited to operational or legal necessities consistent with applicable requirements.

5. Community standards

Aline Mart is not only a commerce platform. It is a trust environment built for respectful interaction between customers, sellers, and support teams.

Harassment, hate speech, abuse, or other harmful behavior is not tolerated in any part of the platform experience.

6. Why Aline Mart is different

Built for trust, not only transaction
Locally rooted with global service ambition
Structured seller standards with real accountability
Clearer dispute handling and stronger customer care
A long-term commitment to raising Bangladesh's e-commerce standard

Our commitment

Privacy is not a formality. It is part of how trust is earned.

If you have questions about how your information is handled or how our marketplace standards apply, our team is here to help.